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Application Support Engineer (L3)
Application Support Engineer (L3) (Ref: 00039)
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Job Description & Requirements
What you will do
Integrate & tune
platform autonomy (SLAM, perception, planning, safety monitors) to each robot via launch files,
YAML params
, kinematics, sensor configs, and feature flags.
Author behaviors
(BehaviorTree.CPP) for mapping, coverage, docking, recovery, and spot‑cleaning; enforce safe defaults and guardrails.
Commission sites
: bring‑up robots on bench and in customer environments; validate mapping quality, coverage KPIs, docking reliability, and recovery efficacy.
Triage & RCA
incidents: analyze rosbag, telemetry; deliver mitigations and clean RCAs; escalate upstream only when platform change is required.
Test & release
: write robot‑level integration tests; run UAT with APL/PM; verify staged rollout; own rollback plan and operator checklists.
Telemetry & tooling
: add counters (success/failure, interventions), author scripts for log capture, param diffing, health checks, and golden‑path smoke tests; contribute deterministic sim scenarios to reproduce field issues.
Enable field & manufacturing
: create site playbooks along with Pre-Sales Team; train Field Ops; provide NPI with hooks for factory bring‑up and diagnostics.
What you need to succeed (must‑haves)
0–3 years
in robotics/embedded/automation with production
ROS/ROS2
experience (launch, QoS, lifecycle management).
Strong
Linux (Ubuntu)
, networking, and
bash
; proficient
Python
; comfortable reading
C++
.
Hands‑on with
LiDAR/depth/IMU
integration, TF trees, time sync, calibration basics; familiarity with
Nav2
, SLAM backends, recovery behaviors, and coverage concepts.
Proven field debugging (ros2 topic/record, rviz/rqt, perf tools), CAN/serial familiarity, and disciplined Git/CI workflows.
Clear written & verbal communication; calm and structured under pressure; customer empathy.
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