About the Role
LionsBot International is looking for an IT Support Engineer to be based in our Singapore office on a 12-month renewable contract. This role serves as the primary on-site IT support engineer for day-to-day user support in the Singapore office, working closely with the Global IT team led from overseas.
The role focuses on end-user IT support, onboarding and offboarding activities, asset and access management, local infrastructure support, and adherence to ISO 27001 operational controls. It is suited for an early–mid career IT professional who can operate independently on-site while escalating appropriately to a distributed IT team.
Key Responsibilities
Act as the primary on-site IT support engineer for day-to-day user support in the Singapore office, with escalation support from the Global IT team
Resolve end-user IT issues related to laptops, email, VPN access, user accounts, and approved SaaS applications
Perform structured troubleshooting to identify common causes of recurring end-user or device issues, and escalate with clear findings where required
Set up, configure, and maintain laptops, user accounts, email, VPN, printers, and subscriptions
Execute onboarding and offboarding processes, ensuring access provisioning, access removal, and asset handover records are accurate and complete
Perform routine checks on local IT infrastructure including Wi-Fi, printers, routers, switches, and access points
Support endpoint security controls such as antivirus, EDR, and system patching in line with company standards
Provide Level-1 operational support for network and security tools such as firewalls and VPN appliances, escalating complex issues to the Global IT team as required
Maintain accurate and up-to-date records of IT assets, devices, licenses, users, and support activities
Support ISO 27001 requirements by following documented IT controls, maintaining access and asset records, and providing operational evidence when required for audits
Suggest improvements to IT support documentation, onboarding and offboarding checklists, and handling of recurring issues based on day-to-day operational experience
Tools & Environment
The role will work with a mix of on-premise and cloud-based tools, including:
End-user environments: Windows, macOS (basic exposure to Linux is an advantage)
Identity & access management: Active Directory and cloud-based directory services
Collaboration & productivity tools: Microsoft 365, Google Workspace
Security & networking tools: Barracuda, Cisco, Check Point firewalls, VPN solutions
Endpoint security, device, and asset management systems
IT ticketing and documentation platforms
Qualifications & Experience
2–3 years of hands-on experience in end-user IT support
Practical experience supporting Windows and macOS systems; basic exposure to Linux is an advantage
Working knowledge of VPNs, SaaS applications, identity and access management, and ticketing systems
Familiarity with endpoint security practices, asset tracking, and IT operational controls
Exposure to network devices, firewalls, or access points is an advantage
Able to work independently on-site while collaborating effectively with an overseas IT team
Clear communicator who is organised, accountable, and service-oriented
What We Are Looking For
An IT support professional who can manage routine on-site support independently and make sound day-to-day decisions
Able to prioritise IT issues based on user impact and business disruption, and communicate clearly on status and resolution
Comfortable balancing hands-on technical support with documentation and process discipline
Professional, reliable, and motivated to deepen technical and operational skills over time